1. CANCEL AND RETURN
If you want to cancel your order, please send us an email at firstname.lastname@example.org. Please remember, this self-cancellation is only available for the 12 hours of your order being created, after this 12-hour window, You cannot cancel orders.
Whether you are happy or sad with your order we want to hear from you. If you are not completely satisfied with our product when you receive it, please contact us via mail: email@example.com or instagram: @teemelaunch to be handled as soon as possible
However, Each order is custom made and printed on demand, therefore we do not accept returns unless there is a printing/quality issue. In the rare event that an order is shipped with a defect, we will offer a free reprint as soon as possible. Please note that if you return your item without our request, we will not be responsible for any loss or additional costs resulting from your unapproved return.
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. With our policy, within 5 days of you receiving the item, you can request a refund or a replacement in the following cases:
- Printed products are not clear, blurred.
- Significantly different from the description or the preview shown to you;
- The printing position is not centered as described on the website.
- Wrong product delivered in the order, or part of the order is wrong.
- Damaged by transportation: torn, stretched.
- The product has the wrong size or color as described.
- Other errors caused by our production. When encountering these unfortunate incidents, please email us about the problem (including actual product pictures and labels for proof) to get timely support for refund or return requests. We encourage you to receive a new replacement for the defective product and you do not even need to return the defective product to us.
Your order has an issue of inadequate quality. Please note that any claims related to quality issues or garment defects must be filed within 05 business days from the date of receipt with full of clear evidence as below:
- Photo(s) of quality issues and any damaged parts of the actual product received;
- Photo(s) of the inaccurate product delivered (in case of incorrect color/design from original order);
- Photo(s) of the size tag and the entire item when measured with a ruler (in case of incorrect size from original order);
- Photo(s) of the original shipping label of the product received.
- You can send these pieces of evidence through email support: firstname.lastname@example.org. The Customer Care Department will receive and process your case. Our customer service will then help provide a replacement or refund if deemed appropriate.
Refunds (If Applicable) Method Of Refund: All refunds will be credited to your original form of payment.
- We typically DO NOT accept refunds or replacement due to customer’s mistakes such as:
- Incorrect selection of sizes, designs, colors, etc.
- Failing to preview the design carefully to see if it’s well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
So please review your order carefully before you check out to ensure your order is correct.
To file a claim, please send us an email to email@example.com and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- Full delivery address ( must the same on the order )
- Contact telephone number
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).